Frequently Asked Questions
We do not offer Saturday delivery. Please note that we only ship out Monday through Friday, with the exception of US holidays.
Shipping is calculated based on the weight and distance from our facility.
Normally we ask to allow up to 5-10 business days for order processing and shipping delivery, during sales & high volume seasons that can change. If you require expedited shipping please email email@example.com prior to ordering.
Unless in the case of a damaged product, incorrect item or error on our behalf, we typically do not offer refunds.
Exceptions can be made by solely based on the discretion of our team.
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & restocking fee based on order & shipping distance, which will be deducted from the amount to be refunded to you. Original shipping
charges are non-refundable. You can not request a refund after 15 days. The items must be in new condition or your refund will be voided.
A return label will be sent to you via email once the refund request has been received.
Print off label and place on the outside of your package. Drop off to the nearest US Postal Store.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
Again, please note that during sales & promotions, processing times may increase as order influx increases at those times.
Can I apply a discount code after I place an order?
Unfortunately, once your order is placed, you will not be able to make any alternations to your order. Also, we do not combine or enter multiple discounts codes at the time of purchase. Please enter all discount codes in the correct section of the website; placing a code in the notes section of the purchase page is insufficient to apply the discount to your order.
Where is the HBCU Culture Shop based?
We are located in sunny Tampa, FL, however we are an online retailer with no physical locations…yet! We do travel often.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. Contact them at firstname.lastname@example.org
How Will I Know That My Order Was Accepted?
You will receive an email confirmation shortly after your order has been placed. Once you have a email confirmation, the next e-mail will be once it is shipped. Please allow up to 2 business days for order processing.
Why didn't I get an e-mail confirmation?
This is likely due to an incorrect e-mail entered or spam. Our system automatically generates an order number immediately after the order has been processes.
Can I Cancel My Order After It Has Been Placed?
Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.
Can I include a gift receipt with my order?
Currently, we do not offer the option to include a gift receipt with your order. We will however offer this option and gift cards in the future.
How do I use a promo code?
First you will enter items that you want to purchase in your cart. Once you go to check out, enter the promo code in the denoted promo box, and if it is a live discount it will be applied to the items in your cart.
If you’ve forgotten to enter a code after checking out we can no longer help you. If you are having problems with an active code, e-mail us directly ,( before your complete your purchase), at email@example.com
What methods of payments do you accept?
We currently accept PayPal, Visa, MasterCard, Discover, and American Express.
How do I contact someone for press?
Please contact Dainelle@hbcucultureshop.com
I am a photographer, can I do a shoot for you?
We currently have photographers we collaborate with, however if you are in the Tampa,FL or Atlanta, GA metro areas feel free to send us your information via firstname.lastname@example.org with “Photographer” in the header.
I am a designer, can I work with you?
Send us your portfolio or samples via email@example.com with “Designer” in the header.
Does the HBCU Culture Shop do events?
Absolutely, we are always looking for new events that align with the brand. If you are interesting in having us, contact us via email to firstname.lastname@example.org. Please provide a vendor packet (if applicable), target demographic, where to find more information about the event, estimated attendance and dates.
Is this licensed merchandise?
Yes, we are licensed for collegiate styles that require it.
Is my transaction secure ?
We utilize secure processing called SSL Encryption Technology, which is the industry standard. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet
Will I Be Charged Tax?
We are required to collect sales tax for applicable orders.